Refund & Cancellation Policy
We strive to be transparent and fair. Below is our comprehensive timeline for cancellations and refunds.
Cancellation Timeline
Refund percentages are calculated based on the number of days prior to the trip start date.
Refund Calculation Examples
Booking Amount
$5,000
Timeline
90 days before trip
Refund
$4,500
Fee
$500
Net Result
90% Refund
Booking Amount
$5,000
Timeline
50 days before trip
Refund
$3,750
Fee
$1,250
Net Result
75% Refund
Booking Amount
$5,000
Timeline
35 days before trip
Refund
$2,500
Fee
$2,500
Net Result
50% Refund
Booking Amount
$5,000
Timeline
20 days before trip
Refund
$1,250
Fee
$3,750
Net Result
25% Refund
Booking Amount
$5,000
Timeline
10 days before trip
Refund
$0
Fee
$5,000
Net Result
No Refund
Processing Time
Business Days
Once your refund is approved, it will be processed within this timeframe. Please allow additional time for your bank to reflect the credit.
Refund Method
Original Payment Method
Refunds are automatically credited back to the original credit card, debit card, or bank account used for the booking.
How to Cancel
Check Your Dates
Verify how many days are left before your trip to understand applicable fees.
Submit Request in Writing
Send an email to our support team with your Booking Reference Number.
Receive Confirmation
We will review and send a cancellation confirmation email with refund details within 24 hours.
Important Notes
- •Refunds are processed strictly to the original payment method.
- •Processing takes 7-10 business days after approval.
- •No refunds for Tier 5 (less than 15 days) cancellations.
- •All cancellation requests must be submitted in writing (email).
- •You can track your refund status via email notifications.
- •Dispute resolution is available through our support team if needed.
Exceptions
In cases of Force Majeure (natural disasters, pandemics, government restrictions) or proven medical emergencies, we may waive standard cancellation fees or offer full credit for future travel. These are reviewed on a case-by-case basis.
Frequently Asked Questions
Taxi & Airport Transfer Policy
Effective Date: 23 February 2026
This policy governs all taxi, airport transfer, and private transportation services provided by Thai Gust Entour Co., Ltd (Thailand) and Gust Enterprises (India).
Booking Confirmation
- • Transfers must be pre-booked via website, email, or official communication channels.
- • Booking is confirmed only after written confirmation.
- • Customers must provide accurate pickup and drop-off details.
Pickup Policy
Airport Pickup
- • Complimentary waiting time: 60 minutes from flight landing time.
- • After 60 minutes, additional waiting charges may apply.
- • If flight details are not provided, waiting time is calculated from scheduled pickup time.
Hotel / City Pickup
- • Complimentary waiting time: 15 minutes.
- • Delays beyond 15 minutes may incur additional charges.
No-Show Policy
A booking will be considered a "No Show" if:
- • Customer does not arrive within the waiting period.
- • Incorrect pickup details are provided.
- • Customer is unreachable.
No refunds apply for No Show cases.
Flight Delays
- • If correct flight details are provided, we monitor arrival status.
- • In case of delay, pickup will be adjusted accordingly without extra charge (within reasonable limits).
- • Major delays may require rescheduling based on availability.
Customer Responsibilities
Passengers must:
- • Provide accurate pickup details.
- • Inform us of changes in travel schedule.
- • Follow local transport regulations.
- • Avoid causing damage to the vehicle.
Customers are financially responsible for any damage caused to the vehicle.
Liability
We are not responsible for:
- • Traffic delays.
- • Missed flights due to late customer arrival.
- • Loss of personal belongings.
- • Force majeure events.
Visa Assistance Policy
Effective Date: 23 February 2026
Scope of Service
We provide visa documentation assistance only. We do not guarantee visa approval.
Visa Approval
- • Visa approval is solely at the discretion of the issuing embassy or consulate.
- • Processing time depends entirely on embassy policies.
- • We are not liable for delays or rejections.
Fees
- • Visa processing fees are non-refundable.
- • Embassy fees are subject to change without notice.
Customer Responsibilities
Applicants must:
- • Provide accurate and truthful information.
- • Submit required documents on time.
- • Attend interviews if required.
False documentation may result in immediate termination of services.
Liability Disclaimer
We are not responsible for:
- • Visa refusal.
- • Delays by embassy.
- • Loss of documents by embassy or courier services.
Corporate Legal Disclaimer
General Disclaimer
Thai Gust Entour Co., Ltd and Gust Enterprises act as travel coordinators and agents for third-party service providers including airlines, hotels, transport operators, and tour suppliers.
We are not liable for operational failures of third-party providers.
Pricing Disclaimer
- • Prices are subject to availability.
- • Currency fluctuations may affect pricing.
- • Government taxes and fees may change without prior notice.
Website Accuracy
We strive to ensure accuracy of information; however:
- • Errors may occur.
- • Images are illustrative.
- • Descriptions may vary based on supplier updates.
Limitation of Liability
To the maximum extent permitted by law:
- • Liability is limited to the amount paid for the service.
- • We are not responsible for indirect or consequential losses.
- • We are not liable for force majeure events.
Premium "Luxury Travel" Flexible Cancellation Policy
(Available only for selected premium packages)
Flexible Cancellation Timeline
Free Rescheduling
- • One complimentary reschedule allowed.
- • Subject to availability.
- • Valid within 12 months.
Emergency Protection
In case of:
- • Medical emergency
- • Government restrictions
- • Natural disaster
Full travel credit valid for 18 months may be issued.
Eligibility
Flexible cancellation applies only if:
- • Package is labeled "Luxury Flexible"
- • Purchased at time of booking
- • Full payment completed
Need Help with a Refund?
Our support team is here to assist you with the process.
Thailand Office (HQ)
456/57, Moo 12, Alley 6, Pratumnak, Chonburi, Thailand 20150
+66 85 525 5942
info@thaigust.com
India Office
A6/1, 4th Floor, Milap Nagar, Uttam Nagar, New Delhi – 110059
+91 9990206666
contact@thaigust.com
Support Hours: Mon-Fri 9:00 AM - 6:00 PM (Local Time)
